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Scene Relay Standard

Refund Policy

This policy applies to purchases of the Scene Relay software license. Ticket purchases and other payments made through a customer’s own event site are handled by that site or its external provider.

Policy version: 1.0
Effective date: July 21, 2026
Refund contact: support@scenerelay.com

1. The 30-day promise

Scene Relay Standard is an annual auto-renewing software subscription charged at exactly $199 USD total. Scene Relay does not add tax at checkout; any applicable sales, use, or similar transaction tax is included within that fixed price.

You may request a full refund of an initial Scene Relay purchase within 30 calendar days after the date of that initial charge. You may also request a full refund of each Scene Relay renewal charge within 30 calendar days after the date of that renewal charge.

Each charge has its own independent 30-day period. Renewing does not reopen the refund period for an older charge, but the new renewal charge receives a new 30-day refund period.

A request submitted to support@scenerelay.com before the applicable 30-day deadline remains timely even if review or payment-provider processing finishes later. Downloading, installing, activating, or testing the plugin during the applicable 30-day period does not by itself make that charge ineligible.

This policy does not limit any nonwaivable refund, cancellation, or consumer right provided by applicable law.

2. How to request a refund

Email support@scenerelay.com from the email address associated with your Scene Relay order. Use the subject Scene Relay refund request and include:

  • your order reference;
  • whether the request concerns the initial charge or a renewal charge; and
  • enough information to identify the charge date.

Do not email your password, complete license key, activation token, payment-card number, bank information, API key, or other private credential. We may ask for reasonable account verification before processing the refund.

We target an initial response within one business day. Business days are Monday through Friday, excluding United States federal holidays. Complex verification or provider processing may require additional time. If you have not received an initial response within one business day, reply to the original message with Refund escalation in the subject line.

3. Refund amount and method

An eligible request under this policy is for the full amount of the applicable initial or renewal charge. For the launch offer, that means the complete $199 USD charge, including any tax amount Scene Relay allocated internally within that fixed total. Scene Relay ordinarily sends the refund through Square to the original payment method and adjusts the related internal allocation record.

Your bank, card issuer, or payment provider controls when the credit becomes visible after Square accepts the refund. Scene Relay does not control exchange-rate differences, issuer fees, or delays imposed by another financial institution.

If an internally allocated tax amount was recorded for the refunded charge, Scene Relay reverses that allocation as part of its seller-side records. If the original payment method is closed or cannot accept the credit, the available method and timing depend on Square and the financial institution; we will work through the options Square makes available after reasonable account verification.

4. What happens to the Scene Relay license

When a full refund is confirmed for a billing cycle:

  • Scene Relay marks that cycle as refunded and recalculates the paid-through entitlement from any remaining non-refunded billing cycles;
  • protected downloads, future updates, support, and new activations associated with the refunded entitlement may end;
  • an unrevealed encrypted license-key delivery for a fully refunded purchase is purged; and
  • an installed Scene Relay plugin’s core features continue to work, and Scene Relay does not remotely delete or unpublish content on your WordPress site.

The distributed plugin code remains subject to its GPL-2.0-or-later license. The refund ends the refunded commercial service entitlement; it does not retract rights already granted under the GPL.

If only a later renewal is refunded, any still-valid entitlement from an earlier non-refunded paid cycle is honored according to its original paid-through and grace dates.

5. Cancellation is separate from a refund

You may cancel automatic renewal through Account → Billing before the next renewal charge date. Cancellation prevents the next annual charge and takes effect at the end of the term already paid for. It does not automatically refund an earlier charge.

Likewise, requesting a refund does not replace the need to confirm renewal status in your account. When we complete a full refund, we will apply the corresponding subscription and entitlement state reflected by the authoritative Square record.

If you cancel after the 30-day refund period, your current paid term ordinarily remains available through its paid-through date, followed by the normal 14-day grace period for protected services. The installed plugin core continues to work after lapse.

6. Requests outside 30 days, partial refunds, and disputes

Refund requests received more than 30 calendar days after the applicable charge are not promised by this policy. We may review an exceptional request, and any rights required by law continue to apply.

The standard remedy for an eligible request is a full refund of the applicable charge. Partial refunds are not the ordinary remedy under this policy. If a partial refund occurs, the account may be placed in review while the correct subscription term and commercial entitlement are reconciled.

Please contact support@scenerelay.com before starting a payment dispute so we have an opportunity to investigate and apply this policy. An open dispute may temporarily suspend protected commercial services while it is resolved, but it does not remotely disable the installed plugin core or delete customer-site content.

We may require additional verification for suspected fraud, duplicate requests, account compromise, or a related payment dispute, but that review does not silently shorten the approved 30-day period. Confirmed duplicate charges are corrected. Mandatory rights and provider-required chargeback procedures continue to apply. Exceptional requests outside the promised period are considered individually without creating a continuing entitlement to an exception.

7. Payments this policy does not cover

This Refund Policy applies only to the Scene Relay software subscription purchased from Robert Long through scenerelay.com.

Scene Relay customer sites may send event visitors to organizer-selected external ticket providers. Scene Relay Pro may also let a customer connect its own supported payment-provider account for customer-site memberships or promoted placements. Refunds for tickets or any other payment made through a customer’s site, organizer, or customer-selected provider must be requested from the party that sold or processed that item. Robert Long and the Scene Relay software checkout are not the merchant for those transactions and do not hold those funds.

8. Contact

Refund requests and questions may be sent to:

Robert Long, sole proprietor
Scene Relay
175 Garner Ave
Buffalo, NY 14213
support@scenerelay.com